Custom Like  No  Other.

Warranty

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We offer a two year warranty against building defects. We will repair the faulty part or replace it with a similar one (same specs) and take the necessary time to do so. Our assessment of the defect, cause and repair needed is final. We take pride in what we do and will go the extra mile to right what we did wrong. But we will not allow third parties to be the judge of our work. Shipping costs, if any, will be paid by the owner and it must be done through DHL or Fedex.

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Misuse, tempering with the instrument, having it repaired elsewhere without our written consent, fitting parts other than the original ones provided, any modification, using a string gauge heavier than .125/.045, problems due to excessive or lack of humidity, will void the warranty in its totality.  We're not responsible for the malfunctioning of third party equipment such as p-ups, electronics, hardware. We can help you contact the maker, if you so desire, and do our best to facilitate the resolution of third party related issues.

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We will not entertain disputes based on personal taste on tone or similar subjective matters. We are proud of our fretwork. However, string action and playing style are closely related. Thus, fret noise with string action below 2mm at last fret requires appropriate playing technique and cannot be considered evidence of fault in our work.

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Warranty applies only to the original owner. Should the instrument be sold before the two year period, the warranty will automatically become void. We build your MüB with the utmost care. Once in your possession, its well-being becomes your responsibility. Please check the Support page for useful tips and tutorials.

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By placing an order you confirm that you have agreed to our warranty policy.

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